Aurora Premium - A Lifestyle Hotel

An excellent hotel in the heart of the Old Quarter with easy access to everything. Supermarket, Spas, and eateries are all very close by. The hotel decor was very nice and modern. The room we took was on the 9th floor and it was very nicely decorated, clean, and had great bathroom facilities. All the staff were wonderful, especially DUC, ZOE, and many others whose names I don't know. They went out of their way to make us feel welcome and always with a smile. The breakfast was very good. The roof top bar was very nice and they played good music. When we left we ordered a car from them and when we found it was too small, they got us a bigger one for no extra charge. All in the all, very customer-focussed and a great attitude!

This is an exceptional hotel in the centre of Hanoi. It is well located for the lake etc making it easy for travellers to walk around the city. The staff were professional and welcoming, providing an excellent service - nothing is too much trouble. The hotel is immaculately presented with a great breakfast selection and views across Hanoi, from the restaurant. There is a roof top bar (open to non-residents) with fabulous views and again the bar staff were highly accommodating. We had a suite that overlooked the main road at the front of the hotel - it wasn't that noisy as we stayed during the weekend. It was a fantastic room with a sofa to relax. During the weekend, the roads around the area are closed to traffic. During our stay, we had direct contact with Heidi via WattsApp which proved useful for her top tips etc. We had a minor issue with the TV, but David (another staff member) assisted us and it was soon sorted out - excellent. We stayed 3 nights and had to leave for the airport very early on the final morning. The kitchen arranged for takeaway breakfast boxes - 3 in total! They were jammed with goodies for our trip! I would highly recommend this hotel - thank you.

There aren’t enough stars to properly rate ourexperience at this hotel! This place exceeded our expectations. From checking-in until departure, the staff was EXCEPTIONAL in EVERYTHING! We have spoken highly of Aurora since returning from holiday. EVERY staff member was exceptional; though, we only recall the names of a few…Heidi, Zoe, and Nia. Kudos to everyone there. We look forward to returning “home” on our next visit to Hanoi. Thank you for providing a warm, welcoming, caring, and elevated experience.

A great location to access sightseeing spots, restaurants, shopping, 24 hours laundromat service within walking distance. The staff are very nice and friendly, I want to shout out for Zoe, she is very helpful & arrangements for a birthday surprise for my friend, do the booking restaurant & train street cafe as well. The breakfast on the top floor & skybar has a great view of Hanoi Old Quarter. One negative point was only 1 lift available for a 12 storey building, it is pretty inconvenient and waiting time may take quite a while. Some of us choose walking up & down the staircase.

I love everything about our stay in this hotel - the facilities, breakfast, cleanliness, magnificent view from our room and especially the exceptional guest services. All staff are friendly and helpful. Six of us arrived in this hotel from our Sapa trip and after informing reception that 3 are my sister's family travelling back home that night. I am impressed and genuinely appreciated that they arranged a taxi for them, and they treated them well. That is very impressive and what I call a top-notch service that few hotels would do. I would like to particularly mention and thank Zoey, Ly, and Chau.